Shipping & Delivery Policy

Effective date: 19 September 2026

This Shipping & Delivery Policy explains how Soriq India Private Limited ("Soriq India", "we", "us", or "our") handles orders placed through soriq.in.

Delivery locations

We deliver only to locations that are serviceable by our delivery partners. Available delivery options are shown at checkout after you enter a delivery address. We may be unable to deliver to certain addresses or postal codes.

Order processing

Orders are prepared after payment or order verification, as applicable. Processing may take longer during sales, public holidays, severe weather, periods of high demand, or when an item requires additional checks. Orders placed on non-working days may begin processing on the next working day.

Shipping charges

Any applicable shipping charge is calculated and displayed at checkout before you complete your purchase. Charges may depend on the delivery location, order value, package size, product type, and available delivery service.

Estimated delivery

Any delivery date or time shown at checkout, in an order confirmation, or in tracking information is an estimate and not a guarantee. Delivery may be affected by courier operations, address issues, weather, public holidays, government restrictions, or other events outside our reasonable control.

Tracking

Where tracking is available, details may be sent to the email address or phone number provided with the order. Tracking information can take time to update after dispatch.

Correct delivery information

Please provide a complete and accurate name, address, postal code, and phone number. We are not responsible for delays or failed delivery caused by incorrect or incomplete information. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Delivery attempts and undeliverable orders

The delivery partner may contact you or make delivery attempts according to its procedures. If an order is returned because the address was incorrect, delivery was refused, or delivery attempts were unsuccessful, we will contact you where reasonably possible. Additional delivery charges may apply to reship the order. Any refund for an undeliverable order will be handled under our Return & Refund Policy after accounting for deductions permitted by applicable law.

Damaged, missing, or incorrect packages

Please inspect the package when it arrives. If it is visibly damaged, incomplete, incorrect, or marked delivered but not received, contact us as soon as reasonably possible with your order details and supporting photos or video where available. We may ask you to preserve the packaging while we investigate with the delivery partner.

Split shipments

Items in the same order may be sent separately. Where this happens, tracking details may be provided for each shipment. You will not be charged an additional shipping fee solely because we choose to split an order, unless a separate charge was disclosed and accepted at checkout.