Privacy Policy

Effective date: 19 September 2026

This Privacy Policy explains how Soriq India Private Limited ("Soriq India", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit soriq.in, place an order, contact us, or otherwise use our services.

Information we collect

We may collect information you provide directly, including your name, billing and delivery address, email address, phone number, account details, order information, and messages sent to customer support. Payment details are processed by authorised payment providers and are not stored by us in full.

We may also collect device and usage information, such as your IP address, browser type, device identifiers, pages viewed, referring links, and interactions with our website. We use cookies and similar technologies for essential website functions, preferences, analytics, security, and, where permitted, advertising.

How we use information

We use personal information to process and deliver orders; confirm payments; provide customer support; manage returns, refunds, and cancellations; secure and improve our website; prevent fraud and misuse; comply with legal obligations; and send service messages. Where allowed by law or with your consent, we may send promotional communications. You may opt out using the unsubscribe option in a message or by contacting us.

How we share information

We may share information with Shopify and service providers that help us operate our store, including payment processors, delivery partners, technology providers, analytics providers, customer-support providers, and professional advisers. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer. These parties may process information only for the relevant service or as otherwise permitted by law.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, dispute-resolution, and fraud-prevention requirements. We use reasonable administrative, technical, and organisational safeguards, but no online system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may request access to or correction, updating, or deletion of your personal information, withdraw consent where processing relies on consent, or raise a grievance about our handling of your information. We may need to verify your identity before acting on a request, and some information may need to be retained where required by law.

Children's privacy

Our services are not intended for children who cannot lawfully consent to the processing of their personal information. If you believe a child has provided personal information without appropriate authorisation, please contact us.

Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. The revised policy will be posted on this page with an updated effective date.