Return & Refund Policy

Effective date: 19 September 2026

This Return & Refund Policy applies to purchases made from Soriq India Private Limited ("Soriq India", "we", "us", or "our") through soriq.in. Nothing in this policy limits any mandatory rights available under applicable consumer law.

Requesting a return

To request a return, contact us as soon as reasonably possible after delivery at soriqindia@gmail.com or 9625395541. Include your order number, the item concerned, the reason for the request, and clear photos or video where the item is damaged, defective, incomplete, or incorrect. Contacting us does not automatically approve a return.

Return eligibility

Unless an item is defective, damaged, incorrect, or subject to a mandatory legal remedy, a return may be accepted only if the item is unused, unworn, unwashed, unaltered, and in its original condition with tags, accessories, manuals, and packaging intact. You may also need to provide proof of purchase. We will confirm eligibility and return instructions after reviewing the request.

Items generally not eligible for return

Subject to applicable law, we may not accept returns of personalised or made-to-order products; perishable goods; intimate or hygiene-sensitive goods once opened; products with broken seals where health or hygiene protection applies; digital products once supplied; gift cards; clearance or final-sale items identified as non-returnable before purchase; or items damaged through misuse, improper care, or normal wear and tear.

Damaged, defective, missing, or incorrect items

If an order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly and keep the product and packaging while we review the issue. Depending on the circumstances and applicable law, we may arrange a replacement, repair, return, or refund.

Return shipping

Do not send an item back until we provide return instructions. Responsibility for return-shipping costs will depend on the reason for return and any terms disclosed before purchase. Where we confirm that an item was damaged, defective, or incorrectly supplied, we will handle reasonable return arrangements as required by applicable law. Original shipping charges may be non-refundable for change-of-mind returns where permitted by law.

Inspection

Returned items may be inspected after receipt. A return may be refused, or an appropriate deduction may be made where permitted by law, if the item does not meet the eligibility conditions, is incomplete, or has been used or damaged after delivery.

Refunds

If a refund is approved, it will normally be issued to the original payment method. Processing times vary by payment provider and bank. Any cash-on-delivery refund, where applicable, may require verified bank or payment details. We are not responsible for delays caused by a bank or payment provider after the refund has been initiated.

Exchanges

Exchanges are subject to approval and product availability. If a requested replacement is unavailable, we may offer an alternative remedy or refund where appropriate.

Promotional purchases

Returns involving discounts, bundles, gifts, or promotional offers may require all related items to be returned. If only part of a promotion is returned, the refund may be recalculated based on the terms of the offer, to the extent permitted by law.