Cancellation Policy

Effective date: 19 September 2026

This Cancellation Policy applies to orders placed with Soriq India Private Limited ("Soriq India", "we", "us", or "our") through soriq.in.

How to request cancellation

To request cancellation, contact us as soon as possible at soriqindia@gmail.com or 9625395541 and provide your order number and the contact details used for the order. A cancellation request is not confirmed until we notify you that it has been accepted.

Before processing or dispatch

We will try to cancel an order that has not entered processing, packing, production, or dispatch. Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed, even if it is sent shortly after the order is placed.

After processing or dispatch

An order generally cannot be cancelled after it has been processed for shipment or handed to a delivery partner. If the order is eligible, you may request a return after delivery under our Return & Refund Policy. Refusing delivery does not automatically qualify an order for a full refund, and permitted shipping or handling deductions may apply.

Personalised, made-to-order, and special items

Orders for personalised, customised, made-to-order, perishable, or specially sourced products may not be cancellable once production, preparation, or procurement has started, unless cancellation is required by applicable law.

Partial cancellation

You may ask to cancel selected items from a multi-item order. Partial cancellation is subject to processing status and operational feasibility. Discounts, free gifts, bundle prices, or shipping charges may be recalculated if part of an order is cancelled.

Cancellation by Soriq India

We may cancel all or part of an order for reasons including product unavailability, pricing or listing errors, payment failure, suspected fraud, inability to verify order information, delivery restrictions, or events outside our reasonable control. If we cancel an order after receiving payment, we will initiate a refund for the cancelled amount to the applicable payment method.

Refunds for approved cancellations

Refunds for approved cancellations will normally be issued to the original payment method. The time required for the amount to appear depends on the bank or payment provider. For cash-on-delivery orders where no payment has been collected, no refund will be due.

Changes to an order

Requests to change a product, quantity, delivery address, or other order information are subject to the same processing limitations as cancellation requests. We cannot guarantee that changes can be made after an order is placed.